Introduction
At Trinity EV, we strive to deliver your products safely, efficiently, and on time. This Shipping Policy explains our delivery process, estimated timelines, and other important shipping-related information.
Shipping Methods
- We use trusted logistics partners to ensure timely delivery of all orders.
- Shipping methods may vary depending on product size, destination, and availability.
- Customers will receive a tracking number via email or SMS once the order is dispatched.
Shipping Timeline
- Orders are typically processed within 1–2 business days of confirmation.
- Delivery times vary by location but are usually between 5–10 business days for standard shipping.
- Expedited shipping may be available for select locations, subject to additional charges.
Shipping Charges
- Shipping costs depend on the delivery location, product weight, and selected shipping method.
- Any shipping charges will be clearly displayed during checkout before the order is confirmed.
- Free shipping may be offered on eligible orders as per ongoing promotions.
Order Tracking
Once your order is shipped, a tracking number and link will be sent to your email and/or mobile number. You can track your shipment at any time through our partner logistics portal.
Delivery Exceptions
- Deliveries may be delayed due to unforeseen circumstances such as weather, natural disasters, or logistical challenges.
- Trinity EV is not responsible for delays caused by incorrect delivery addresses provided by customers.
- International shipments, if applicable, may be subject to customs duties, taxes, or other charges levied by the destination country.
Contact Us
For any questions or concerns regarding your shipment, please contact our support team:
- Email: support@mytrinityev.com
- Phone: +91 70746 44030
- Address: Trinity EV, Prafulla Nagar, Girish Nagar, Phulia, Ranaghata, West Bengal - 741402, India
This Shipping Policy is effective as of 1 January 2026 and may be updated periodically. We encourage customers to review it regularly.