Introduction

At Trinity EV, we aim to ensure customer satisfaction with every purchase. This Return Policy outlines the process and conditions under which you may return products purchased from us.

Eligibility for Returns

• Products must be unused, in their original packaging, and in the same condition as received.
• Returns must be initiated within 7 days of delivery for scooters and accessories.
• Proof of purchase (invoice or order number) is required for all returns.

Non-Returnable Items

• Products damaged due to misuse or accident are not eligible for returns.
• Items that have been customized or personalized cannot be returned.
• Consumables such as batteries or expendables included with the scooter are non-returnable unless defective.

Return Process

• Contact our support team via email or phone to initiate a return.
• Provide your order number, product details, and reason for return.
• Once approved, you will receive instructions for returning the product safely.

Refunds

• Refunds will be processed to the original payment method once the returned product is received and inspected.
• Refund processing may take up to 7–10 business days.
• Shipping or delivery charges are non-refundable unless the return is due to a defect or error on our part.

Exchanges

Exchanges may be possible depending on product availability. Please contact our support team for assistance with product exchanges.

Contact Us

For any questions or assistance regarding returns, please reach out to us:

• Email: support@mytrinityev.com
• Phone: +91 70746 44030
• Address: Trinity EV, Prafulla Nagar, Girish Nagar, Phulia, Ranaghata, West Bengal - 741402, India

This Return Policy is effective as of 1 January 2026 and may be updated periodically. We recommend reviewing it regularly.